Domains are automatically renewed once an invoice for their renewal is paid. Ensure that you have no pending renewal invoices for the domain in question.
To view your current domain names and there expiry date go to your client portal login (log in here). Once logged into your client portal, go to “My Domains” you will see a list of your current domains, click on the domain or the icon to the right, you can now view the domains and their expiry date.
To renew the domain click on “Renew now” button, this opens a new invoice for this domain.
If you wish to cancel the domain please client on “Request Cancellation“
If you have an issue you can also open a support ticket by clicking on “Open ticket“